Understanding and Deploying AI Agents

Whether it’s email processing, form validation, or intelligent call center workflows: AI agents are more than just a hype — they represent the next evolutionary leap in digital transformation. In this webinar, we’ll show how companies can successfully shift from traditional, rule-based automation to cognitive, learning agents.

Here’s what you can expect:

• A clear overview: What are AI agents? How do they differ from simple automation or traditional AI applications like chatbots?
• Practical use cases: Insights into various applications — for example, in customer service or optimizing typical back-office processes.
• Evaluation and classification: Methods for distinguishing between different types of agents and understanding how they fit into your own company.
• Looking ahead: How AI agents are evolving — from simple assistants to autonomous, interconnected systems with API access.

We’re at a technological turning point. The development of AI agents is advancing rapidly and becoming increasingly relevant for businesses. This webinar offers an overview of key topics, takes a critical look at common assumptions, and highlights possible courses of action — whether you’re just starting your AI journey or already have some experience. You’ll walk away with a clear understanding of what agentic AI is, what prerequisites need to be in place, and how to plan and launch its deployment in your company. This will enable you to turn AI initiatives from a «nice to have» into a true business asset.